Shipping Destinations
Çavabienusa.comonly ships to U.S. addresses only. If you are in Canada, please contact us via email or phone to place your order with one of our customer service representatives.

 

Processing Time
Orders received between Monday and Friday are usually processed the same day or by the end of next business day. Orders received on Saturday and Sunday are usually processed by Monday or by the end of business day Tuesday. Processing time may be delayed depending on product availability.

 

Shipping to U.S. Territories, Alaska and Hawaii
We only offer USPS Priority Mail to the U.S. Territories, Alaska and Hawaii.

 

Returns / Exchanges
Returns: Unused and unopened merchandise can easily be returned within 30 days from date of purchase. Please make sure to include a copy of your invoice for all items returned. Please note: you are responsible for any shipping/handling fees associated with the return of your merchandise. In addition, we unfortunately do not refund the original shipping costs incurred. Exchanges: We accept exchange requests ONLY if the product originally delivered to you is defective. We do not offer exchanges on returned products for any other reason. For all returns/exchanges, simply pack up the item(s) you'd like to ship back and follow the “Packaging & Shipping Your Retur” instructions below:

 

All Clearance items are final sale and cannot be returned or exchanged.​

Packaging & Shipping Your Return

1. If you wish to expedite your return, please contact Customer Service prior to shipment. We will process your return and issue you a return number.

2. Please include your invoice and write the return number right next to your order number.

3. Fill out the reason for your return and then insert your return slip inside the box.

4. If you have lost your invoice, please include the following information with your return:

• Date of purchase

• Order number

• Reason for return

• Description of item you are returning

• Original price paid

• Method of Payment (along with purchasing Credit Card Type, Cardholder Name & Credit Card Number for Refund)

Please ship all return merchandise to the following address:

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Çava bien usa, Customer Service Dept.

3570 Route 27 Suite 121 #275,

Kendall Park, NJ 08824,

USA

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Please allow up to 4 weeks for your refund to post on your account 

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Account Issues 

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Registration
Click SIGN UP at the top of the page. You will be directed to a LOGIN and REGISTRATION page. Click REGISTER, fill out all the necessary information and click SUBMIT upon reading and agreeing to the TERMS & CONDITIONS.

 

Sign In
Click LOG IN at the top of the page. You will be directed to a page where you will be asked to enter the email address and password you registered with. Fill out the necessary information and click LOG IN. You will be brought to the main page where you may then proceed to navigate and place your order(s).

Changing your profile
If you would like to change your profile please go to the MY ACCOUNT section, click on the ACCOUNT INFO link and click EDIT. Once you have changed your personal info please click SAVE and your profile will be updated.

 

My Orders
You may view any order(s) through MY ACCOUNT. Just click on ORDER HISTORY.  Orders that are in your ORDER HISTORY cannot be modified or canceled. 

Click SIGN UP at the top of the page. You will be directed to a LOGIN and REGISTRATION page. Click REGISTER, fill out all the necessary information and click SUBMIT upon reading and agreeing to the TERMS & CONDITIONS.

 

 

 

Online Store 

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Product Information & IngredientsProduct information and ingredients are listed on each product’s page. If you want to see an ingredient list and are not able to see it from the product page, please contact us at help@cavabienusa.com with the specific product(s) you would like to inquire about.            

 

Beauty Info & Advice
If you have any questions regarding what products would best suit your needs, please email us at help@cavabienusa.com. We will be more than happy to answer any questions you may have.

Newsletter

If your Internet Service Provider (ISP) or email client filters blocks emails, it may be affecting those emails you wish to receive. If you believe this is happening, please consult the Help Section of your email program or contact your ISP directly to see how to reduce or remove the settings that filter or block email. You can also add our email address (help@Çavabienusa.com) to your address book. This will ensure that all future correspondence regarding your Çavabienusa Online orders will be accepted.

 

Online Store Credit
Unfortunately we do not have online store credit available at this time.